# After Hours Ops > After Hours Ops, LLC provides white-label cloud operations sold exclusively to agencies and cloud-first partners: digital agencies, dev shops, cloud consultancies, AWS partners, and cloud-first MSPs that build or host client production workloads. Named senior engineers handle incidents in the agency's client environments (AWS, Azure, Google Cloud, and anywhere else Linux runs, including virtual and dedicated servers) under the agency's brand, on the hours the agency can't staff: after hours, business hours, around the clock (24/7), or a custom schedule. After Hours Ops never sells to, contacts, or solicits a partner's end clients, and never uses what it learns inside their systems to pursue their business; every partner agreement carries a non-circumvention clause. On a critical alert a real engineer is engaged within 15 minutes, not just an auto-acknowledgement, working within guardrails the partner sets per client. Partner pricing is flat and portfolio-based, never a percentage of anyone's cloud bill. From the team behind Server Surgeon, managing production operations since 2005. Based in Phoenix, Arizona, USA; partners served worldwide. ## Pages - [After Hours Ops (home)](https://www.afterhoursops.com/): Your agency's night shift — white-label cloud operations sold only to agencies and cloud-first partners, with a contractual promise never to compete for a partner's clients. - [How it works](https://www.afterhoursops.com/white-label-support/): The mechanics: invisible mode (behind the agency's team, inside its ticketing and Slack; everything produced goes to the agency, and end clients never meet After Hours Ops) or disclosed mode (introduced openly as the agency's operations partner, up to full management of a client's AWS, with the agency keeping the relationship and billing its clients directly), chosen per client. The per-client guardrails and escalation rules, the covered-night timeline, access rules, and per-client add-ons (patching, backups and disaster recovery, security hardening, scheduled overnight work). Monitoring is the agency's or ours, or a mix per client: point existing alerts at a dedicated email address or direct ingestion from CloudWatch and SNS, Datadog, New Relic, Grafana, Prometheus, PagerDuty, Splunk, Nagios, and Zabbix (no agents, no re-instrumenting), or After Hours Ops deploys a stack into the client's own cloud account as code the client keeps. - [White-label Managed AWS](https://www.afterhoursops.com/white-label-managed-aws/): AWS managed services for agencies, by engineers who have operated AWS since EC2 launched in 2006. Covers EC2 and Auto Scaling, RDS and self-managed MySQL/MariaDB/PostgreSQL, VPC and load balancers, S3/EBS/backups/DR, IAM and patching, CloudWatch. Access via cross-account IAM roles with a per-account ExternalId, SSM Session Manager only, actions logged in the client's own CloudTrail, revocable by the client at any time. AWS is the only specialization claimed; the same engineers also cover Azure, Google Cloud, and Linux servers anywhere. - [Partner pricing](https://www.afterhoursops.com/pricing/): Portfolio-based partner pricing: the number and size of covered client environments and the coverage window chosen. Two example coverage shapes (After hours, Around the clock), both including incident resolution within the client guardrails; no published prices, every partner gets a straight price from a conversation. Never a percentage of anyone's cloud bill, no setup fee, month-to-month, 30-day money-back guarantee. - [Start the conversation](https://www.afterhoursops.com/start/): The partner application: a 30-minute call with the founder, client guardrails drafted together on one client environment. - [About After Hours Ops](https://www.afterhoursops.com/about/): Founded by John Meacham; the same senior engineers have managed customers' production operations at Server Surgeon since 2005, with 130+ years of combined production experience. Named engineer bios, no unearned badges. - [FAQ](https://www.afterhoursops.com/faq/): The questions agencies ask: client poaching (never, contractual), invisible vs disclosed modes, engineer safety and access models per platform, what happens if something breaks, where the team is located (US-owned and US-led; follow-the-sun shifts; US-based-only staffing available per client), margin, and commitment. - [Contact Us](https://www.afterhoursops.com/contact/): Ask anything — a real person reads every message. Contact form on the page; phone +1-480-210-7690. ## Key facts - Sold exclusively to agencies and cloud-first partners. A non-circumvention clause in every partner agreement, in two parts, both binding After Hours Ops and any company under common ownership: it never contacts, markets to, brands to, solicits, or pitches a partner's client, and never uses anything learned inside their systems to pursue their business, with no expiry; and when a partner's client approaches it directly, even unsolicited, it declines the work and routes the enquiry back to the partner. - White-label modes per client: invisible (behind the agency's team; end clients never meet, email, or call After Hours Ops) or disclosed (introduced openly as the agency's operations partner; the agency keeps the client relationship and bills the client directly at a price it sets). Mutual NDA standard. - Coverage windows: after hours, business hours, around the clock (24/7), or custom. - Response: a real engineer engaged within 15 minutes on critical alerts; tickets answered within 30 minutes during covered hours. An unanswered critical page fires again at five minutes; at ten, a second engineer is pulled in. Backed by a written SLA, with custom SLAs available. - Guardrails: per-client guardrails and escalation rules, agreed on a single page (what may be done alone, what wakes the agency, what waits for morning). Four things always escalate: privileged changes After Hours Ops cannot make itself, high-impact security incidents, anything past the agreed severity threshold, and repeated failures needing developer- or architect-level fixes. - Access: least-privilege, individually named, logged on the client's side. Cross-account IAM roles on AWS, Lighthouse delegation on Azure, group-scoped IAM on Google Cloud, certificate-based SSH on servers. Any client can revoke access at any time, without cooperation from After Hours Ops. - Platforms: AWS, Azure, Google Cloud, and anywhere else Linux runs, including virtual and dedicated servers. AWS is the only claimed specialization. Windows support is limited to monitoring, reboots, and service restarts. - Partner pricing: flat and portfolio-based, never a percentage of anyone's cloud bill, no setup fee, month-to-month, 30-day money-back guarantee. Partners bill their own clients at their own prices and receive one partner invoice. - Engineers are named senior staff with 8+ years each managing cloud environments, on real, staffed follow-the-sun shifts from the United States, Romania, Moldova, and India. US-based-only staffing is available per client when a client's contract or compliance requires it. The company is US-owned and US-led, run from Phoenix, Arizona by a founder managing production operations since 2005. - Parent company: [Server Surgeon](https://www.serversurgeon.com/) — classic cPanel server fleets and one-or-two-server setups are usually the better fit there; After Hours Ops covers agencies' cloud and VPS client estates. - Based in Phoenix, Arizona, USA; partners served worldwide. ## Legal - [Privacy Policy](https://www.afterhoursops.com/privacy/): What is collected, sub-processors, analytics, retention, and GDPR/CCPA rights. - [Terms of Service](https://www.afterhoursops.com/terms/): The agreement between you and After Hours Ops, LLC — month-to-month, no setup fee, 30-day money-back guarantee.