# AfterHoursOps

> AfterHoursOps (After Hours Ops, LLC) provides managed cloud monitoring and incident response during the coverage window the customer chooses — after hours, business hours, around the clock (24/7), or a custom schedule — plus optional fuller-scope managed cloud services. When something breaks, a real senior engineer is engaged within 10 minutes, not just an auto-acknowledgement, and handles it within guardrails the customer sets. Pricing is based on the customer's environment and coverage window, never a percentage of their cloud bill. From the team behind Server Surgeon, managing customers' production operations since 2005. Based in Phoenix, Arizona, USA; customers served worldwide.

## Services

- [AfterHoursOps (home)](https://www.afterhoursops.com/): What AfterHoursOps does — engineers watch your cloud and handle production incidents during the hours you choose, from nights and weekends up to around the clock, so your team can switch off.
- [Cloud Monitoring Service](https://www.afterhoursops.com/monitoring-and-response/): Monitoring that responds, not just alerts — senior engineers watch your cloud and fix what breaks during your coverage window. A real engineer engaged within 10 minutes on critical alerts; support tickets answered within 30 minutes. Priced to your environment.
- [Managed Cloud Services](https://www.afterhoursops.com/managed-operations/): Hand off the parts of your cloud operations you choose — monitoring and incident response, patching and updates, backups and disaster recovery, scaling and capacity, security and hardening, cloud cost management (FinOps), day-to-day administration, and migrations. Custom-scoped and custom-quoted.

## Clouds covered

- [AWS Managed Services](https://www.afterhoursops.com/managed-aws/): Both services on AWS, by engineers who have operated AWS since EC2 launched.
- [Azure Managed Services](https://www.afterhoursops.com/managed-azure/): Both services on Microsoft Azure, by engineers who have run it since the platform's early days.
- Also covered: Google Cloud, DigitalOcean, Linode, Hetzner, private and on-premise clouds, and more — any environment, multi-cloud included.

## Pricing and quotes

- [Pricing](https://www.afterhoursops.com/pricing/): Two inputs drive the price — what you run and the coverage window you want. Never a percentage of your cloud bill, no setup fee, no hidden costs. Month-to-month with a 30-day money-back guarantee. The first 10 customers lock today's price for 5 years, in writing.
- [Get a Quote](https://www.afterhoursops.com/get-a-quote/): Describe your environment and coverage window; receive a firm quote. No obligation, no sales gauntlet.

## Company

- [About AfterHoursOps](https://www.afterhoursops.com/about/): Founded by John Meacham; the same senior engineers have managed customers' production operations at Server Surgeon since 2005, with 130+ years of combined production experience. Access is least-privilege and logged; customers set the guardrails and escalation rules.
- [Contact Us](https://www.afterhoursops.com/contact/): Ask anything — a real person reads every message. Contact form on the page; phone +1-480-210-7690.
- [FAQ](https://www.afterhoursops.com/faq/): Straight answers on access and control, response times, pricing, coverage windows, and what makes AfterHoursOps different.

## Key facts

- Coverage windows: after hours, business hours, around the clock (24/7), or a custom schedule — the customer chooses.
- Response: a real engineer engaged within 10 minutes on critical alerts; support tickets answered within 30 minutes. Custom SLAs available, backed by a written SLA.
- Pricing: based on the environment and coverage window, never a percentage of the cloud bill. No setup fee. Month-to-month, 30-day money-back guarantee.
- Founding-customer offer: the first 10 customers lock today's price for 5 years, in writing.
- Engineers are named senior staff with 8+ years each managing cloud environments; the engineer working an issue signs their name to every ticket.
- Access is least-privilege and logged; customers set guardrails and escalation rules — the lines that are not crossed.
- Parent company: [Server Surgeon](https://www.serversurgeon.com/) — for small setups of one or two individual Linux servers, which are usually more cost-effective there; AfterHoursOps is built for full cloud environments.
- Based in Phoenix, Arizona, USA; serving customers worldwide.

## Legal

- [Privacy Policy](https://www.afterhoursops.com/privacy/): What is collected, sub-processors, analytics, retention, and GDPR/CCPA rights.
- [Terms of Service](https://www.afterhoursops.com/terms/): The agreement between you and After Hours Ops, LLC — month-to-month, no setup fee, 30-day money-back guarantee.