Your agency's night shift.
After Hours Ops is white-label incident response for digital agencies, dev shops, and AWS partners that keep client production running. When client production breaks on the hours you can't staff, weeknights or every hour of the week, our engineers own the incident under your brand: we fix what the guardrails you set with us allow and escalate the rest, your way.
We sell only to agencies and cloud-first partners. We will never compete with you for your clients. That's the whole model.
- Agencies and cloud-first partners only
- A real engineer engaged in 15 minutes
- Never a % of anyone's cloud bill
- Month-to-month, 30-day money-back
Keep the promise. Lose the 2 a.m. phone calls.
Today The night shift is a person
Your care plans say "24/7 support," and you meant it. But when a client's site goes down at 2 a.m., that support is your or your lead developer's phone. Standing up a real night shift means about eight engineers and a seven-figure payroll, so nobody your size builds one: the founder or the best engineer quietly is the night shift, and every new client makes the promise heavier.
With After Hours Ops The night shift is staffed
Named engineers handle your clients' incidents on the hours you can't staff, within guardrails you set per client. Your team disconnects. You keep the client, the contract, and the markup.
Onboard. Cover. Hand back.
- 1
Onboard
We document each client environment and agree the guardrails and escalation rules for each client, on a single page: what we may do, what wakes you, and what waits for morning. Access is least-privilege and logged.
- 2
Cover
Alerts route to us during covered hours. On a critical alert, a real engineer is engaged within 15 minutes, not an auto-acknowledgement. We fix what the guardrails you set with us allow and escalate the rest, your way.
- 3
Hand back
When your covered hours end, coverage hands back to your day team: every action from the night is in the ticket, with the engineer's name signed to it. Monthly per-client reports are yours to forward under your own brand.
Invisible behind your team, or disclosed as your operations partner: your choice, per client. See how a covered night unfolds, start to finish.
We sell only to agencies and cloud-first partners. It's in the contract.
We sell only to agencies and cloud-first partners, and every partner agreement carries a non-circumvention clause: we never approach your clients, not while we work with you and not after. And if one of them ever comes to us, we turn the work down and send them back to you. We can make that promise because our whole business depends on keeping it.
Pick the hours we cover. Priced for your margin.
Most partners start with After hours, the shift their team can't staff. Around the clock, Business hours, and Custom are there when you need them, and coverage follows your client base as it changes.
Around the clock
Every hour of the week, staffed. Nights, weekends, and holidays are ordinary shifts here.
After hours
Every hour your team isn't at their desks: evenings, nights, weekends, holidays.
Business hours
Daytime cover for a client base whose traffic and risk sit in business hours, while your team stays on build work.
Custom
Tell us the hours. If your schedule doesn't fit a standard window, we build the shift around it.
Priced on your covered portfolio: how many client environments, their size, and the coverage you choose. Never a percentage of anyone's cloud bill, and no setup fee. You bill your clients at your prices; we send you one partner invoice.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Add or remove client environments as your client base changes
Engineers you can put in front of your client's production.
Named senior engineers, since 2005
The engineer working your client's issue signs their name to the ticket. Every engineer has 8+ years managing cloud environments, on the team that has been managing production operations since 2005 at Server Surgeon.
Deepest on AWS. At home on any platform
AWS is where we go deepest and the only specialization we claim. The same engineers, guardrails, and response times cover AWS, Azure, Google Cloud, and anywhere else Linux runs.
Safe inside client production
You set the guardrails per client: what we may do, what wakes you, what waits for morning. Access is least-privilege, individually named, and logged in your client's own audit trail. Revoke us at any time, on any platform, without our cooperation.
Meet the engineers: real names, a track record you can check.
The questions every agency asks first.
Will you actually fix things at night, or just wake us anyway?
Fixing it is the product. We fix what the guardrails allow without a call, your team is woken only for the four things that always escalate, and whoever we wake starts with the timeline, the metrics, and what we already tried, not a screenshot and a question mark.
Will our clients know you exist?
Only if you want them to. In invisible mode we work behind your team and your clients never meet us. In disclosed mode you introduce us openly as your operations partner, and either way you keep the relationship and bill your clients directly, at your price. Your choice, per client, NDA standard.
Can we make margin on this?
That's the design. Partner pricing is flat and portfolio-based, never a percentage of anyone's cloud bill. We publish no prices anywhere, so what you charge your clients is yours to set. Most partners bundle coverage into their own care plans at their own markup.
Give your senior people their nights back.
Start the conversation: tell us about your client base, or bring one client environment and we'll draft the client guardrails together. Month-to-month, no setup fee, 30-day money-back.