The questions agencies ask before trusting us with their clients.

No. We sell only to agencies and cloud-first partners, and every partner agreement carries a non-circumvention clause: we never approach your clients, not while we work with you and not after. And if one of them ever comes to us, we turn the work down and send them back to you. We can make that promise because our whole business depends on keeping it.

Only if you want them to. In invisible mode we work behind your team, inside your ticketing and your Slack, and everything we produce goes to you: your clients never meet us, never email us, never need our number. In disclosed mode you introduce us openly as your operations partner: we run the client's monitoring and operations under our own name, up to full management of their AWS, while you keep the relationship and bill your client directly, at a price you set. Either way it's your choice, per client, and a mutual NDA is standard. See how it works →

That's the job. Every engineer has 8+ years managing cloud environments, on the team that has been managing production operations since 2005. Access is least-privilege, individually named, and logged: cross-account IAM roles on AWS, Lighthouse delegation on Azure, group-scoped IAM on Google Cloud, and certificate-based SSH on virtual or dedicated servers. Every action lands in the client's own audit records, attributed to the engineer by name, where we can't alter it. And any client can revoke our access at any time, without our cooperation.

The client guardrails exist for exactly this worry. We work within the guardrails and escalation rules you set per client, and four things always escalate to you no matter what the guardrails say: privileged changes we can't make ourselves, high-impact security incidents, anything past the severity threshold we agreed, and repeated failures that need a developer or architect to fix. Everything we do is logged in the client's own audit records, so if something ever does go wrong, you get the true timeline, not our version of it. All of it is backed by a written SLA.

After Hours Ops is US-owned and US-led, run from Phoenix, Arizona by a founder who has managed production operations since 2005. Our engineers work real, staffed shifts from the United States, Romania, Moldova, and India. That isn't a footnote; it's how the model works: follow-the-sun staffing is why a real night shift is affordable at all, and your client's 3 a.m. is one of our team's afternoons, so nobody covering your client base is groggy or heroic. Every engineer is named, signs their work, and has 8+ years managing cloud environments, wherever they sit. And when a client's contract or compliance requires it, we staff that client's coverage with US-based engineers only. We'd rather tell you all of this plainly than have you wonder. Meet the team →

That's the design. Partner pricing is flat and portfolio-based: the number and size of covered client environments and the coverage you choose, never a percentage of anyone's cloud bill, and no setup fee. Most partners bundle coverage into their own care plans at their own markup. You bill your clients at your prices; we send you one partner invoice. How partner pricing works →

Month-to-month, with no long-term contract. A 30-day money-back guarantee. No setup fee. Add or remove client environments as your client base changes.

Fixing it is the product. The client guardrails exist so the engineer can act, not just observe: the common failures of a night, a filling disk, a stuck service, a spike in load, typically sit inside them, handled without a call, with the ticket showing what was done, not just what was seen. Your team is woken for the four things that always escalate: privileged changes we can't make ourselves, high-impact security incidents, anything past the severity threshold we agreed, and repeated failures that need a developer or architect to fix. And when we do wake someone, they start with the timeline, the metrics, and what we already tried, not a screenshot and a question mark. We don't advertise a percentage of incidents resolved without waking anyone: when we publish that number, it will be a measured one. See how it works →

AWS, Azure, Google Cloud, and anywhere else Linux runs, including virtual and dedicated servers. AWS is where we go deepest and the only specialization we claim. See White-label Managed AWS →

No. If you already have monitoring and paging, we join your setup as the escalation layer for the hours you can't staff. If a client has no monitoring, we can deploy our stack into their account, as code they own. See how it works →

We begin responding to critical alerts within 15 minutes, a real engineer engaged, not just an auto-acknowledgement. And the promise doesn't rest on one notification: an unanswered critical page fires again at five minutes, and at ten a second engineer is pulled in.

No. When we run the monitoring stack, only alert notifications reach us: metrics and log content stay in the client's environment, and our monitoring access is prevented by design from reading application data. You can verify that in the client's own audit records.

Nothing changes for your team: your day shift works exactly as it does now, and coverage hands back to them when the covered hours end, with every action from the night in the ticket. An alert that fires outside coverage isn't dropped; it's recorded in full and picked up the moment coverage opens.

Only narrowly, and we'd rather your clients hear that from you than discover it: we monitor a client's Windows servers and respond with service restarts and reboots. Beyond that, our depth is Linux. If a client needs more than that, tell us what they run and we'll be straight about the fit.

Very likely, if your clients' production runs on cloud or Linux infrastructure you're on the hook for. "Agency" is this site's shorthand: cloud-first MSPs, consultancies, and AWS partners get the same coverage, the same per-client guardrails, and the same contractual promise that your clients stay yours. We'll be straight about the boundary, though: if your business is endpoint fleets and end-user support, that isn't our depth. Our work is production infrastructure, from cloud environments to Linux servers.

Your cloud and VPS estates, yes. Classic cPanel server fleets are the specialty of our parent company, Server Surgeon, the same team since 2005, so we'll route you honestly instead of selling you the wrong thing.