Terms of Service

Last updated: August 2026.

These Terms of Service ("Terms") govern your use of the services provided by After Hours Ops, LLC ("After Hours Ops"). By subscribing to and/or using our services, you agree to accept, comply with, and understand all of the Terms of Service and policies below in full.

Subscription, billing, renewal, and cancellation

Our services are sold as a recurring, month-to-month subscription with no long-term contract and no setup fee. By placing an order and providing payment information, you authorize After Hours Ops to charge your payment method on file for the agreed amount at the start of each billing cycle, according to the plan you select. Where you and After Hours Ops agree in writing to a longer prepaid cycle, for example quarterly or annual, that cycle applies instead.

We price to your environment, based on what we manage and the coverage window you choose, and never as a percentage of your cloud bill.

Subscriptions renew automatically at the end of each billing cycle at the then-current rate, and continue on the same cycle until you cancel. We will notify you by email at least thirty (30) days before any change to renewal pricing for an active subscription.

How to cancel. You may cancel your subscription at any time by emailing sales [at] afterhoursops.com or by opening a ticket in our support portal. Cancellations take effect at the end of the current paid billing period. For any prepaid multi-month cycle, no partial refunds are issued for the unused portion of the cycle except as expressly provided under our 30-day money-back guarantee below.

30-day money-back guarantee. If you cancel within the first thirty (30) days of your initial signup for a given plan, you are entitled to a full refund of fees paid for that initial period. The money-back guarantee applies once per customer per plan and does not apply to renewals or subsequent signups. After the initial 30-day window, all payments are non-refundable as set out in the "Disputes" section below.

Failed payments. If a renewal charge is declined, After Hours Ops will attempt to notify you at the email address on file and retry the charge. Services may be suspended if payment is not received within seven (7) days of the original due date, and may be terminated if not received within thirty (30) days. Reactivation may require payment of past-due amounts.

Keeping payment information current. You are responsible for keeping the payment method on file accurate and current. After Hours Ops is not liable for service interruptions, suspensions, or terminations caused by an expired, invalid, or revoked payment method.

Price changes. After Hours Ops may change the price of any plan with at least thirty (30) days' written notice to the email address on file. Continued use of the service after the change takes effect constitutes acceptance of the new price. Price changes do not apply to billing cycles already paid in advance.

Taxes. All prices are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for paying any such amounts.

Service levels

Our standard service-level targets are that a real engineer is engaged within 10 minutes on critical alerts, and support tickets are answered within 30 minutes. Custom service-level agreements are available. The specific service levels, response targets, and any service credits that apply to your account are set out in your order or in a separate service-level agreement.

Access to your systems

When you engage us to monitor or manage your environment, our access is least-privilege and logged. You set the guardrails and escalation rules, the actions we take and the lines we do not cross, and you can review what we did and when. You are responsible for providing accurate access and for the configuration, content, and lawful operation of your own environment.

Indemnification

Customer agrees that it will protect, indemnify, save, and hold After Hours Ops harmless from any and all stipulations, liabilities, losses, expenses, and claims, as well as reasonable attorney's fees assessed against After Hours Ops, its agents, customers, officers, employees, and administration that may arise or result from any service provided or performed or agreed to be performed for the customer. Customer agrees to defend, indemnify, and hold After Hours Ops harmless against liabilities arising out of: (1) any injury to person or property caused by any product or service the customer operates in association with After Hours Ops's services; (2) any material furnished by the customer infringing or allegedly infringing on the proprietary rights of a third party; and (3) copyright violation and any defective products or services provided by the customer.

Governing law, jurisdiction, and venue

The validity, interpretation, construction, and performance of this agreement shall be governed by the laws of the State of Arizona. The state courts of Maricopa County, Arizona (or, if there is exclusive federal jurisdiction, the United States District Court for the District of Arizona) shall have exclusive jurisdiction and venue over any dispute arising out of this agreement, and customers hereby consent to the jurisdiction of such courts.

Customer's sole remedy

After Hours Ops's entire liability and the customer's exclusive remedy shall be the refund of up to thirty (30) days of service.

Limitation of liability

Customer acknowledges and agrees that the consideration which After Hours Ops is charging hereunder does not include any consideration for assumption by After Hours Ops of the risk of the customer's consequential or incidental damages which may arise in connection with the customer's use of the services. Accordingly, the customer agrees that After Hours Ops shall not be responsible to the customer for any loss of profit, indirect, incidental, special, or consequential damages arising out of the use of the services.

Any provision herein to the contrary notwithstanding, the maximum liability of After Hours Ops to any person, firm, or corporation whatsoever arising out of or in connection with any use or other employment of any service delivered to the customer hereunder, whether such liability arises from any claim based on breach or repudiation of contract, warranty, tort, or otherwise, shall in no case exceed the actual price paid to After Hours Ops by the customer for thirty (30) days of the service whose use or other employment gives rise to the liability. The essential purpose of this provision is to limit the potential liability of After Hours Ops arising out of this agreement. The parties acknowledge that the limitations set forth in this agreement are integral to the amount of consideration levied in connection with the services and any services rendered hereunder, and that, were After Hours Ops to assume any further liability other than as set forth herein, such consideration would of necessity be set substantially higher.

Disputes

All payments after the first 30 days of service to After Hours Ops are non-refundable, regardless of usage or reason. Any incorrect charges, overcharges, or billing disputes must be reported within 60 days of the time the charge occurred.

Disclaimer

After Hours Ops will not be responsible for any damages your business may suffer. After Hours Ops makes no warranties of any kind, expressed or implied, for the services we provide. After Hours Ops disclaims any warranty of merchantability or fitness for a particular purpose. This includes loss of data and any and all service interruptions caused by After Hours Ops and its representatives, contractors, or employees. After Hours Ops reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.

After Hours Ops expects its customers to fully comply with all applicable laws in their use of the services and in the operation of their own environments. A customer's failure to comply with those laws will violate this policy. In accepting services, customers indemnify After Hours Ops for the violation of any law or After Hours Ops policy that results in loss to After Hours Ops or the bringing of any claim against After Hours Ops. This means that if After Hours Ops is sued because of activities of the customer that violate any law or this policy, the customer will pay any damages awarded against After Hours Ops, plus costs and reasonable attorneys' fees.

Refusal of service

After Hours Ops reserves the right at its sole discretion to refuse or cancel service. Violation of any of After Hours Ops's rules and regulations could result in a warning, suspension, or possible account termination.

Zero tolerance

After Hours Ops will provide no service of any type for customers which host, promote, or are in any way purposefully engaged in pornography (including both hardcore and softcore pornography), gambling, warez, get-rich-quick schemes, malicious software, hacking, spamming, copyrighted content not owned by you, or any type of illegal activity, or which host content deemed inappropriate at our sole discretion.

Customer abuse

We have no tolerance for abusive language or abusive behavior towards our company, the service we provide, or our employees. Any customer deemed at our sole discretion to be abusive to our company, the service we provide, or our employees will be subject to immediate, irrevocable account termination without any refund.

Waiver

Customer agrees that the waiver of any breach, or the failure to enforce these terms and conditions at any time, shall not in any way affect, limit, or waive the right of After Hours Ops thereafter to enforce and compel strict compliance by the other party regarding any of these terms and conditions.

Severance

If any one or more sections of these terms and conditions should ever be determined to be illegal, invalid, or otherwise unenforceable by reason of any law, statute, regulation, or public policy, then, to the extent and within the jurisdiction in which the section is illegal, invalid, or otherwise unenforceable, the section shall be limited or severed and deleted from these terms and conditions, and the remaining sections shall survive, remain in full force and effect, and continue to be binding, and shall not be affected except as may be necessary to make sense of these terms and conditions, and shall be interpreted to give effect to these terms and conditions to retain their validity.

Confidentiality statement

After Hours Ops ensures that all personal information submitted to us in processing your order and for billing purposes (including but not limited to payment card information) will be kept strictly confidential and used solely by After Hours Ops, its representatives, contractors, and employees, for the purposes for which it was intended, for the benefit of the subscriber. We agree not to share or release such information for advertising or marketing purposes to any unaffiliated third party without the consent of the subscriber, except as required by law, regulation, or governmental authority. All information provided to us by the subscriber is properly stored and handled at all times by authorized After Hours Ops staff members, representatives, contractors, and employees only.

Questions about these Terms

Email sales [at] afterhoursops.com for any question about these Terms of Service. See also our Privacy Policy.