AWS managed services, white-label for agencies.
Engineers who have operated AWS since EC2 launched handle incidents in your clients' AWS environments under your brand, within guardrails you set per client, on the hours you can't staff, whether that's weeknights or every hour of the week. Your clients, your contracts, your markup.
For agencies with client production on AWS.
If your agency builds or hosts client workloads on real AWS infrastructure, EC2, RDS, autoscaling, load balancers, a VPC, and your team gets paged when it breaks, we take that page off your people: AWS monitoring and incident response through day-to-day AWS IT support, handled behind your team. If you sell managed AWS hosting, the label fits: your client's infrastructure stays in their AWS account, and we keep it running under your brand. AWS consultancies and AWS partners use us to add the operations half their clients keep asking for.
The night shift, on AWS.
Alerts route to us during covered hours. On a critical alert, a real engineer is engaged within 15 minutes, not an auto-acknowledgement. The engineer works from the guardrails and escalation rules agreed for that client: fix what they allow, wake who they name, and leave the whole story in the ticket. Invisible under your brand, or disclosed as your operations partner. Your choice, per client.
See how it works →What our AWS managed services cover, per client environment.
- EC2 and Auto Scaling
- RDS and self-managed MySQL, MariaDB, and PostgreSQL
- VPC, load balancers, DNS, and CDN
- S3, EBS, backups, and disaster recovery
- IAM, security hardening, and patching
- CloudWatch alarms, logs, and dashboards
A note on Windows: our Microsoft Windows support is deliberately narrow. We monitor Windows instances and respond with service restarts and reboots. Past that, our depth is Linux, and we'd rather you know it before a Windows client lands in front of us. Tell us what they run and we'll be straight about the fit.
Built to pass your client's security review.
- A cross-account IAM role, scoped per client environment. Deployed from a CloudFormation template with a least-privilege policy your client's reviewer can read before anything is granted. No IAM users, no long-lived access keys.
- A unique ExternalId we generate per account. The role cannot be assumed without it; we test that at onboarding.
- Shell access through SSM Session Manager only. No SSH keys, no bastion to maintain, no inbound ports open to the internet, and every session is logged.
- Every action in the client's own CloudTrail, attributed to the individual named engineer. The audit trail lives on their side, where we can't alter it.
- Revocation at any time. Delete the role and we're gone. No cooperation from us needed.
We're not new to AWS.
The same engineers have managed customers' production environments since 2005 at Server Surgeon, and AWS environments since AWS launched EC2 in 2006. These are engineers you can put in front of your client's production and stand behind.
You can check the track record yourself →Priced on your covered portfolio, never a percentage of anyone's AWS bill. No setup fee. You bill your clients at your prices; we send you one partner invoice.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Backed by a written SLA, with custom SLAs available
Put your clients' AWS in experienced hands.
Bring one client's AWS environment and we'll draft the client guardrails together. No obligation.