Priced on your portfolio. Never a percentage of anyone's cloud bill.
Partner pricing is flat and built to leave you a margin: it follows what we cover for you and nothing else. No two partners bring the same client base, so we won't pretend a calculator could price yours. Tell us about your clients and the hours you can't staff; we'll shape coverage around them and come back with a straight number you can build your own care-plan pricing on. No obligation.
Two shapes to start the conversation.
These are examples, not a menu you have to pick from: every partnership is shaped around your client base, and plenty land somewhere between the two. Every shape runs behind your team, inside your ticketing and your Slack.
After hours
Overnights, weekends, and holidays: the hours your team can't staff. Where most partners start.
- Monitoring: yours, or ours in the client's account
- A real engineer engaged within 15 minutes on critical alerts
- Incidents resolved within the client guardrails: the common failures of a night, typically handled without a call
- Your team woken only for the four things that always escalate
- Every action from the night in your ticket by morning, with the engineer's name signed to it
Around the clock
Every hour of the week, staffed. Nights, weekends, and holidays are ordinary shifts here.
- Everything in After hours, around the clock
- One coverage story for the clients who expect it in the contract
- Custom SLAs available for the coverage promises you've made to clients
Per-client add-ons stack onto any shape; details further down. And if none of these fits, tell us what would: we shape coverage around your client base. Coverage you can sell, not just carry.
Two inputs, and no others:
Your covered portfolio
How many client environments we cover and what's in them: servers, databases, load balancers, and the like.
The coverage window you choose
Business hours, after hours, around the clock (24/7), or a custom window you define.
That's it. Never a percentage of anyone's cloud bill.
No setup fee, no hidden costs.
Every partner plan includes:
- Incident response and monitoring during the coverage window you choose
- A real engineer engaged within 15 minutes on critical alerts
- Your support tickets answered within 30 minutes during your coverage window
- Named senior engineers and a named primary technical contact for your account
- When a client has no monitoring, a stack deployed in that client's own account, theirs to keep
- A written SLA, with custom SLAs available
Why a cloud bill never sets our fee
Some providers tie their fee to a percentage of cloud spend. That quietly rewards them when your client's bill grows, which is backward. Our fee covers the hours and the work: your covered portfolio and the coverage you choose, nothing else. You bill your clients at your prices; we send you one partner invoice.
Per-client add-ons and scoped work
Beyond coverage, partners add day-to-day work per client: patching, backups and disaster recovery, security hardening, and scheduled overnight changes. Add-ons are priced to the work, and one-off projects are priced as scoped work. Same principle either way: priced to scope, never a percentage of anyone's cloud bill.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Backed by a written SLA, with custom SLAs available
Ready for a number?
Tell us about your client base and the coverage window you want, and we'll send you a straight price. No obligation.