Cloud Monitoring Service that responds, not just alerts.
Most cloud monitoring is software that watches and sends you an alert. Ours is a service: senior engineers watch your cloud and respond, handling what breaks within the limits you set. When production goes down, the 3 a.m. page comes to us, not your team, and we act on it. You choose the coverage.
Nobody has to be the pager.
Most monitoring makes the alarm louder and points it at whoever's on call: you, or the engineer who's been carrying it for months. Someone still wakes up. Someone still logs in. Someone still fixes it at 3 a.m. This is the opposite: the alert comes to us, and a real engineer owns it from the first warning to the all-clear.
Watch. Act. Escalate.
- 1
We watch
We monitor your cloud during the coverage window you choose.
- 2
We act
A real engineer is on a critical alert within 10 minutes, not an auto-acknowledgement. We catch and handle production incidents, not just alert you.
- 3
We escalate
We act within the guardrails and escalation rules you set, and bring anything beyond them straight to you with the timeline, the metrics, and what we already tried. Not a screenshot and a question mark.
Run one cloud or several: we handle multi-cloud monitoring and hybrid cloud monitoring across AWS, Azure, Google Cloud, and every major provider, plus cloud server monitoring right down to individual machines, always with a real engineer on the other end. In plain search terms: after-hours alerting, watched by senior engineers during the hours you choose and acted on, not a feed of notifications forwarded back to you.
The quiet failures that take production down.
CPU graphs are the easy part. The outages that hurt start in stranger places, and we watch those by name:
- A load balancer with no healthy servers behind it, caught at 3 a.m. when there's no traffic to complain
- Burstable instances out of CPU credits: the "everything got slow and nobody knows why" problem
- A disk or database heading for full, flagged on time-to-full, not after it's too late
- Backups that quietly stopped working, and recovery points older than they should be
- Certificates expiring on load balancers, CDNs, databases, and domains, three weeks out
- Scheduled cloud maintenance and instance retirements: silent outages with a date on them
- A storage bucket or management port that just became open to the internet
- Connection-port exhaustion, where everything half-works and every server reports healthy
- A sudden jump in daily spend, caught the next day instead of on the invoice
87 distinct check types across 16 resource categories, most running every three minutes.
You set the limits.
You can't plan for every disaster, and you don't have to. Experienced engineers handle whatever comes up, a full disk, a crashing service, a traffic spike, within the guardrails you set. You decide what we do on our own and what needs a call first.
On our own, no need to wake anyone
- Restart a stuck service
- Clear a full disk
- Scale up under load
We check in first
- Fail over a database
- Change production config
- Restore from a backup
We work inside your limits, and our access is least-privilege and logged.
Choose your coverage.
You pick the hours you want us watching.
Around the clock
We watch every hour, 24/7. Fully staffed coverage, nights, weekends, and holidays included.
After hours
Nights, evenings, weekends, and holidays. Everything outside your workday.
Business hours
Your workday, for teams whose traffic and risk are in the daytime but who have no daytime ops.
Custom
Tell us your hours. If your schedule does not fit a standard window, we will build coverage around it.
An alert outside your window isn't dropped or forgotten. It's recorded in full, and an engineer picks it up the moment your coverage opens.
Real engineers, not a ticket queue.
The engineer working your issue is a real, named senior engineer who signs their name to every ticket and email. We're a small team, so you get to know the people watching your cloud, and you'll also have a named primary technical contact who owns your account. Every engineer has 8+ years managing cloud environments. We learn your environment during onboarding. Share playbooks for anything you want handled a specific way, and we'll follow them. You don't have to, though. We are experienced engineers who know how to operate a cloud, not a call center reading a script.
A number you can hold us to.
Plenty of vendors promise a fast response and deliver an automated "we got your alert." We mean something specific: we begin responding to critical alerts within 10 minutes, a real engineer engaged, not just an auto-acknowledgement. We respond to support tickets within 30 minutes during your coverage window. It's backed by a written SLA, with custom SLAs available. Need a specific SLA? Tell us what your business requires and we'll work with you to define and meet it.
| When | Response |
|---|---|
| Critical alert | A real engineer within 10 minutes |
| Support ticket | Answered within 30 minutes |
- The promise doesn't rest on one notification. If a critical alert goes unacknowledged, the system re-pages at five minutes and pulls in a second engineer at ten. It survives a missed phone, a dead battery, or a bad night.
- Your monitoring sends an alive signal every 25 seconds, and we check for it every minute. Two silent checks in a row alert our staff: about two minutes from silence to humans, whether your stack died or our path to it broke. Monitoring that dies quietly looks like calm, and we don't trust calm.
Built in your account. You keep it if we part ways.
The monitoring stack we run for you is deployed into your own cloud account, as code, in a repository you own. Your dashboards live at your URL, and only alert notifications reach us: your metrics and logs stay in your environment. If you ever leave, it all keeps working without us.
See exactly how we monitor, and why you keep it →Straight pricing, no surprises.
Cloud Monitoring Service is priced to your environment, never a percentage of your cloud bill. No setup fee, no hidden costs. Tell us what you run and the coverage window you want, and we'll send you a quote based on your actual environment.
From the team behind Server Surgeon.
The same engineers have managed customers' production operations since 2005 at Server Surgeon. That's 20+ years of production operations experience, now pointed at your cloud.
See exactly how we handle a 3 a.m. incident, start to finish →Easy to try, easy to leave.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Backed by a written SLA
Already have an on-call rotation?
If your team already carries the pager and it's burning people out, we can sit behind you as backup: the safety net for the alerts your on-call misses or escalates. That's a custom arrangement, so let's talk it through.
Talk to us →Which one do you need?
You only need one of the three. Managed Cloud Services and Managed DevOps Services can both include this monitoring and response.
Cloud Monitoring Service You're here
You run it. We watch and respond. We watch your cloud and handle incidents during the coverage window you choose, priced to your environment.
The service this page describes.
Managed Cloud Services
We run the parts you hand off. It can include that same monitoring and response plus the rest of the day-to-day: patching, backups, scaling, security, whatever you hand us.
Managed DevOps Services
We build, and we run what ships. CI/CD pipelines and infrastructure as code built for you, plus that same run half scoped to the engagement.
Hand over the nights.
Tell us what you run and the hours you want covered, and we'll send you a quote.